We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at orders@countrypantry.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can contact us for any return question at orders@countrypantry.co.za.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Should you receive the wrong or a damaged item and we are not able to exchange it, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In most instances we will grand the customer with a gift card to the value of the refund.

Exceptions & perishable items 

Certain types of items cannot be returned, like perishable goods (fresh vegetables, cheese, breads, meats & our 'Ready-to-Eat' goods) and custom products. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.